To whom it applies
The training is designed for hospitality entrepreneurs and employees.
Training content
Unfortunately, in the hospitality industry you may encounter resistance and aggressive behaviour from guests. For example, guests who make demands, or guests who do not follow instructions from your staff. In this training you and your employees learn how to react adequately in these kinds of unpleasant situations. In this way, you build up your self-confidence and mental resilience.
At the end of the training you will be able to:
– Explain in general terms how our fear system works;
– Recognise and manage your own fear;
– Recognise and reduce aggressive behaviour;
– Communicate verbally and non-verbally under pressure.
To register
You can register directly: khncursussen@khn.nl
Costs & Payment
Attention! This course is for members of KHN Amsterdam, Amstelland and Haarlemmermeer. Are you not a member of KHN? Please send an email to khncursussen@khn.nl. We will do our best to allow you to participate. The training is offered free of charge for a maximum of 2 persons per company. NB! This course is exclusively for members of KHN Amsterdam and surrounding area. If you do not fall within this specific group, please send an e-mail to khncursussen@khn.nl, so we can put you on the waiting list.
Questions?
If you have any questions, please send an email to khncursussen@khn.nl or call 0348 48 94 76.
Coöperation
KHN, in cooperation with and support of PVO Amsterdam-Amstelland, is organising free training in the field of robbery prevention in the hospitality industry.
